TrustworthySolutions with Care@Byond
At Byond, we know that great software is only as good as the support that comes with it. That’s why we created Care@Byond—our dedicated customer support program designed to keep your operations running smoothly and your team confident in using Byond.
We offer two levels of support, tailored to your subscription and needs.
Foundation Support
Foundation Support is included with Byond Basic subscriptions.
Foundation Support is your starting point for everyday assistance, helping you resolve issues and get the most from your system.
What’s included:
Incident Management – Log issues via our support portal and get help when things don’t go to plan.
Self-Serve Knowledge Base – Access guides, tips, and step-by-step instructions, available 24/7.
On-Demand Consulting Services – Request help with setup, data migration, feature roll-outs, integrations, training, or on-site work (quoted separately).
Premium Support
Premium Support is included with Byond Advanced, and Byond Pro subscriptions.
It is available as an add-on for Byond Basic.
Premium Support takes your coverage further, giving you priority response, extended hours, and regular training to keep your team at the top of their game.
Extra benefits you’ll receive:
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Priority Response Times – Urgent issues answered within 1 hour, with regular updates until resolved.
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24/7 Urgent Support – Around-the-clock help for critical issues affecting all staff.
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Business Hours Assistance – Monday–Saturday coverage for all other issues.
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Quarterly System Training – Complimentary live training each quarter to help with onboarding new staff, using advanced features, and maximizing your system’s potential.
Book a Demo
Trusted by death care providers across Australia and New Zealand, the USA, and the UK, Byond by OpusXenta empowers you to operate more efficiently and in a way that supports you to ensure each memorialization is handled with the utmost care and professionalism.